Privacy Policy
Room Reset Central Coast
Room Reset Central Coast ("Room Reset", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you engage our services, make an enquiry or interact with our website.
1. Information We Collect
We may collect personal information including:
-
Name
-
Address
-
Email address
-
Phone number
-
Billing and payment information
-
Property access information (such as key safe codes or access instructions)
-
Information relating to your requested services
-
Communication records between you and our team
-
Website usage information collected through cookies and analytics tools
You are not required to provide personal information, however we may be unable to provide services if sufficient information is not supplied.
2. How We Collect Information
We may collect information when you:
-
Submit an enquiry through our website
-
Request a quote
-
Book a service
-
Contact us by phone, email or social media
-
Subscribe to marketing communications
-
Complete customer surveys or feedback forms
3. How We Use Your Information
We use your information to:
-
Provide housekeeping and cleaning services
-
Schedule and manage bookings
-
Process payments and invoices
-
Communicate regarding appointments
-
Respond to enquiries and customer support requests
-
Improve our services and customer experience
-
Comply with legal and regulatory obligations
4. Marketing Communications
From time to time, we may send service updates, promotions or other business communications.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
5. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share information with:
-
Employees and contractors performing services on our behalf
-
Payment processing providers
-
Accounting, software and technology providers
-
Professional advisers where required
-
Government authorities where required by law
We only share information necessary for the operation of our business and delivery of our services.
6. Property Access Information
Any keys, alarm codes, gate codes or access instructions provided to us will be treated confidentially and used solely for the purpose of delivering agreed services.
We take reasonable steps to safeguard this information from unauthorised access.
7. Photographs
Occasionally, photographs may be taken for quality assurance, training, quoting or marketing purposes.
No identifying personal information will be published without consent.
Clients may request that photographs not be taken by notifying us at any time.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.
9. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe information is inaccurate or outdated.
Requests can be made using the contact details below.
10. Website and Cookies
Our website may use cookies and analytics tools to improve website performance and user experience.
You may disable cookies through your browser settings, although some website functions may be affected.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our website and will take effect immediately upon publication.
12. Contact Us
If you have any questions about this Privacy Policy or the information we hold about you, please contact us:
Room Reset Central Coast
Email: hello@roomreset.com.au
By engaging our services or using our website, you acknowledge and agree to this Privacy Policy.